Online Auctions FAQ
Q- Why are bidders required to follow bidding increments?
Bid Increments are set to help bidders. These are set to keep the flow of the auction timing, and keep bidders from getting out bid by a penny.
Q- What is a soft close?
Soft close is a set time that will be added to the closing of a lot that get a bid within the the last few seconds. We usually use a 1 minute soft close. So that if an item get a bid with 50 seconds left until closing it will then get 1 minute added to the closing time. So the closing time then will be 1:50 until closing.
Q- Why does it say May Have Won?
In some cases Christy’s will have reserves on a lot. So we have chosen to say may have won opposed to sold or you have won. Keep in mind that Christy’s does not take many reserve items, but in the cases we do, and we like to put the reserve amounts in the description.
Q- Tie bids
This happens in a simulcast (live / online auction). We as auctioneers do not have access to the max bids left online lots during the auction. If the bidding stopped prior to the auction say at $175 and someone has left $200 as their max. We start the bidding with the online bid of $175 the next increment would be $200 to the floor. This would put the online bidder out. This is out of our control during the fast pace of the auction. We encourage you to review the bids prior to the auction to ensure this doesn’t happen. We only can use the software given to the operator.
Q- What type of payments are accepted for online auctions?
All online transactions require a credit card as payment. We accept Visa, Mastercard, and Discover
Q- When are payments processed?
Payment will be processed within 1 hour after the entire auction is complete.
Shipping and Pick Up FAQ
Q- Does Christy’s offer shipping?
Christy’s does not offer shipping. We will work with any shipping company to get items shipped out to you. You as the buyer are responsible for any and all shipping. We prefer local pick up at the item location.
Q- Does Christy’s have packing material or loading help at location pick up?
No we do not provide any packing material, or help loading of items at the location.
Q- Pick up times and locations
All pick up times and locations will be on the website. Most online auctions will be onsite at the homes or business. If you have questions please go to the website for details. Auctions will go into past auctions the day after closing.
Q- What happens if I do not pick up the items in the allotted time?
Your items will be disposed of and you will not receive a refund. You will then be removed from our bidding website, and not allowed to bid in future auctions.