General FAQ

6851 Madison Ave Indianapolis, IN 46227 

Hours are Monday-Friday 8am-4:30pm 

Phone 317-784-0000

Q- Can I Preview Auction Items

A- Yes, however we do not allow an open preview for you to be able to walk around and see everything we have at our facility. Everything we have for auction will be on our site pictured and described.  We do encourage that you only preview the items you are interested in. Please view the items online and have a list of lot #'s ready before arriving. Check in with the staff in the pick up area, and someone will assist you and take you to the specific item you would like to see. Please be attentive of our staffs time and do as much research at home as you can. 

Q- What is a buyers premium?

A-  Buyers premium is a set percent that will be charged to the end of the invoice sale price. For instance 10% buyers premium you bid $100 on an item the buyers premium will be $10 total for the item will then be $110. Indiana tax law regulates that we charge tax on the buyers premium. Christy's does charge a buyers premium at most all auction events. Those premiums very between each auction event.

Q- How Do I Bid at Auction?

A- You need to register with us. You will be asked to give credit card info. There are a few way to bid on our auctions. You can either bid the asking price posted, or enter a max bid by typing your max bid and clicking the bid button. 

Q- Why are bidders required to follow bidding increment. 

A- Bid Increments are set to help bidders. These are set to keep the flow of the auction timing and keep bidders from getting out bid by a penny.

Q- What is a soft close?

A- Soft close is a set time that will be added to the closing of a lot that get a bid within the the last few seconds. We usually use a 1 minute soft close. So that if an item get a bid with 50 seconds left until closing it will reset the clock back to a minute. Please don’t wait until the last second to bid the system may not take your bid. 

Q- What type of payments are accepted for online auctions?

A- All online transactions require a credit card as payment. We accept Visa, Mastercard, and Discover. Unless you are purchasing a titled vehicle, or the balance is above the $2,000 threshold

Q- When are payments processed?

Payment will be processed within 1 hour after the entire auction is complete.

Q- When do items need to be picked up

A- You are required to have items removed within the listed time frame on the website. You can find these times within the auction terms, Auction Info pages. Onsite auction (locations not at Christys facility) are very specific to the items removal time. If you leave items past the pick up times they are considered abandon and you will not receive a refund. 

Q- How does pick up work 

A- Christy's is curbside pickup. We do not allow buyers inside our facility, homes or business where we have conducted the auction. We bring the items to your vehicle and you are responsible for loading and packing the items. 

Q- Does Christy’s have packing material or loading help at location pick up?

A- No, we do not provide any packing material, or help loading of items at the location.

Q- Pick up times and locations

A- All pick up times and locations will be on the website. If you have questions please go to the website for details. Auctions will go into past auctions the day after closing.

Q- What happens if I do not pick up the items in the allotted time?

A-Your items will be disposed of and you will not receive a refund. You will then be removed from our bidding website, and not allowed to bid in future auctions.


Location and Hours:

6851 Madison Ave Indianapolis, IN 46227 

Hours are Monday-Friday 8am-4:30pm 

Phone 317-784-0000